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业务运营问答助手

Build and query a FAQ knowledge base from markdown files. Use when asked to create a FAQ bot, set up automatic answers, build a knowledge base, add FAQ entri...

personAuthor: imbinghubclawhub
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Feishu FAQ Bot

Build a searchable knowledge base from markdown files. Match incoming questions to the best FAQ answer using fuzzy text matching.

Quick Start

# Initialize a new FAQ knowledge base
python scripts/faqbot.py init

# Add a FAQ entry interactively
python scripts/faqbot.py add -q "What are your business hours?" -a "We are open Monday to Friday, 9 AM to 6 PM CET."

# Import FAQs from a markdown file
python scripts/faqbot.py import faq-source.md

# Search for the best matching answer
python scripts/faqbot.py search "when are you open"

# List all FAQ entries
python scripts/faqbot.py list

# Export all FAQs to markdown
python scripts/faqbot.py export --format md -o faqs-export.md

# Export as JSON
python scripts/faqbot.py export --format json -o faqs.json

# Remove a FAQ entry by ID
python scripts/faqbot.py remove 3

# Get stats about the knowledge base
python scripts/faqbot.py stats

Commands

| Command | Args | Description | |---------|------|-------------| | init | | Create a new empty knowledge base | | add | -q QUESTION -a ANSWER [-t TAGS] | Add a single FAQ entry | | import | <file.md> | Import FAQs from markdown (H2 = question, body = answer) | | search | <query> [--top N] [--threshold T] | Find best matching answer(s) | | list | [--tag TAG] | List all FAQ entries | | remove | <id> | Remove a FAQ entry | | export | [--format md\|json] [-o FILE] | Export knowledge base | | stats | | Show knowledge base statistics |

Markdown Import Format

## What are your business hours?
We are open Monday to Friday, 9 AM to 6 PM CET.
Weekend support is available via email only.

## How do I reset my password?
Go to Settings > Account > Reset Password.
You will receive an email with a reset link.

## What payment methods do you accept?
We accept:
- Credit/debit cards (Visa, Mastercard)
- PayPal
- Bank transfer (EU only)

Each H2 heading becomes a question, the body below becomes the answer.

Search Scoring

  • Uses TF-IDF-like fuzzy matching on question text
  • Returns confidence score (0.0 to 1.0)
  • Default threshold: 0.3 (adjustable with --threshold)
  • Returns top 3 matches by default (adjustable with --top)

Integration with OpenClaw

This skill is designed to work as a Feishu FAQ bot. When a user asks a question, the agent can use the search command to find the best match and respond automatically. Configure it in your cron or agent system prompt.