Email Customer Assistant

IMAP Email Read → AI Classification → Reply Suggestions → Feishu Push Summary

Slug: email-customer-assistant Platform: ClawHub + Tencent Skillhub Author: 91Skillhub Team

Overview

| Feature | Description | |---------|-------------| | IMAP Email Read | Connect to any IMAP-capable mailbox (QQ/163/Enterprise/Gmail, etc.) | | AI Classification | 🔴 Urgent 🟠 Important 🟡 Normal 🟢 Can Wait | | Reply Suggestions | AI generates multi-language reply suggestions, sent after user confirmation | | Feishu Push | Summary pushed to Feishu group chat or DM in real time |

Classification Rules

| Label | Example Keywords | |-------|----------------| | 🔴 Urgent | refund, refund request, complaint, negative review, urgent, immediately | | 🟠 Important | after-sales, repair, return, exchange, payment, invoice | | 🟡 Normal | inquiry, price, specs, logistics, shipping | | 🟢 Can Wait | hello, thank you, goodbye, already handled |

Pricing Tiers

| Tier | Price | Mailboxes | Daily Limit | Features | |------|-------|-----------|-------------|----------| | Free | ¥0 | 1 | 10 emails | Text classification, basic reply suggestions | | Standard | ¥9.9/mo | 3 | 50 emails | Priority classification, multi-language replies | | Pro | ¥29/mo | Unlimited | 200 emails | Real-time urgent push, batch replies | | Max | ¥69/mo | Unlimited | Unlimited | API priority, team collaboration, custom rules |

Token Prefixes: EMAIL-FREE / EMAIL-STD / EMAIL-PRO / EMAIL-MAX

Quick Start

1. Configure Email

First-time setup requires IMAP connection info:

IMAP Config:
- Server: imap.example.com
- Port: 993 (SSL)
- Username: your@email.com
- Password: App-specific password (NOT your login password)

Recommended: Use "App Password" from your email provider settings

2. Configure AI API

Supports OpenAI-compatible API. Configure your API endpoint:

Supports:
- OpenAI API (api.openai.com)
- Self-hosted compatible API (Claude/Grok/domestic models, etc.)
- Domestic proxy API (if needed)

3. Configure Feishu Push

Configure Feishu bot webhook or user_id to receive push notifications.

Multi-Language Support

| Language | Description | |----------|-------------| | Chinese (zh) | Default | | English (en) | Business English | | Japanese (ja) | Keigo/formal | | Korean (ko) | Keigo/formal |

Technical Architecture

email-customer-assistant/
├── SKILL.md
├── README.md
├── scripts/
│   ├── check_emails.py      # Main script for checking new emails
│   ├── imap_client.py       # IMAP connection wrapper
│   ├── classifier.py        # AI classifier
│   ├── reply_generator.py   # Reply generator
│   └── feishu_pusher.py     # Feishu pusher
├── config/
│   └── config.yaml.example  # Config template
└── requirements.txt

Usage Limits

Read-only emails — no sending or deleting
No platform API access — only reads from IMAP mailbox
User confirmation required before any action
Follow email provider terms of service

For paid plans, visit YK-Global.com