Email Inbox Management

Turn a messy inbox into a prioritized action queue with clear drafts, follow-ups, and lightweight operating rules.

Use Cases

• Triage a batch of emails into categories such as reply now, delegate, follow up later, archive, or spam.
• Draft replies that match the requested tone, relationship, and urgency.
• Summarize long threads into current status, blockers, and next action.
• Build lightweight inbox workflows such as labels, priority rules, and response SLAs.

Inputs

• Email content or summaries.
• Relationship context: customer, lead, partner, internal, recruiter, personal.
• Goal: clear inbox, respond faster, protect time, avoid misses, or improve consistency.
• Optional constraints: tone, forbidden phrases, escalation rules, working hours, SLA targets.

If context is missing, ask only for what changes the reply or triage outcome.

Outputs

• A triage table or bullet list with category, priority, owner, and next action.
• Reply drafts ready to send, with optional shorter and firmer variants.
• Thread summaries for long conversations.
• Optional inbox rules or labeling logic if the user wants a repeatable workflow.

Triage Framework

Sort each email into one of these buckets:

1. Reply now
2. Delegate
3. Follow up later
4. Reference only
5. Archive or spam

For each message, capture:

• Why it matters
• Deadline or implied urgency
• Recommended action
• Risk if ignored

Drafting Rules

• Match the sender relationship and stakes.
• Keep replies concise unless the user explicitly wants detailed reasoning.
• Confirm decisions, owners, dates, and asks clearly.
• Do not invent facts, commitments, or deadlines not supported by the thread.
• If the thread is sensitive, propose a safer reply plus any clarifying questions.

Workflow Rules

• Prefer clear categories over too many labels.
• Escalate messages involving money, legal risk, reputation risk, or executive visibility.
• Group similar low-value emails into batch processing recommendations.
• When useful, propose canned response patterns for repeated cases.

Related Skills

• If a conversation turns into outbound follow-up or sales messaging, hand off to message-outreach.
• If the user needs prospect or account context before replying, use prospect-research.