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front

Manage team inbox and customer communication with Front's collaborative platform.

personAuthor: jakexiaohubgithub
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Front Skill

Manage team inbox and customer communication with Front's collaborative platform.

Quick Install

curl -sSL https://canifi.com/skills/front/install.sh | bash

Or manually:

cp -r skills/front ~/.canifi/skills/

Setup

Configure via canifi-env:

# First, ensure canifi-env is installed:
# curl -sSL https://canifi.com/install.sh | bash

canifi-env set FRONT_API_TOKEN "your_api_token"

Privacy & Authentication

Your credentials, your choice. Canifi LifeOS respects your privacy.

Option 1: Manual Browser Login (Recommended)

If you prefer not to share credentials with Claude Code:

  1. Complete the Browser Automation Setup using CDP mode
  2. Login to the service manually in the Playwright-controlled Chrome window
  3. Claude will use your authenticated session without ever seeing your password

Option 2: Environment Variables

If you're comfortable sharing credentials, you can store them locally:

canifi-env set SERVICE_EMAIL "your-email"
canifi-env set SERVICE_PASSWORD "your-password"

Note: Credentials stored in canifi-env are only accessible locally on your machine and are never transmitted.

Capabilities

  1. Shared Inbox: Manage shared email inboxes with team collaboration
  2. Conversation Threading: Thread conversations across email, SMS, and chat
  3. Assignment & Tags: Assign conversations and organize with tags
  4. Templates & Snippets: Use shared response templates
  5. Rules & Automation: Automate routing and responses with rules

Usage Examples

Get Conversations

User: "Show me my assigned Front conversations"
Assistant: Returns conversations assigned to you

Reply to Message

User: "Reply to the latest customer email in Front"
Assistant: Sends reply in conversation thread

Assign Conversation

User: "Assign the billing inquiry to Sarah"
Assistant: Updates conversation assignee

Add Tag

User: "Tag this conversation as 'VIP Customer'"
Assistant: Adds tag to conversation

Authentication Flow

  1. Create API token in Front settings
  2. Use Bearer token authentication
  3. OAuth available for integrations
  4. Token provides account access

Error Handling

| Error | Cause | Solution | |-------|-------|----------| | 401 Unauthorized | Invalid token | Verify API token | | 403 Forbidden | Insufficient permissions | Check token scope | | 404 Not Found | Conversation not found | Verify conversation ID | | 429 Rate Limited | Too many requests | Implement backoff |

Notes

  • Team-focused inbox management
  • Multi-channel support (email, SMS, social)
  • Analytics and SLA tracking
  • Extensive integrations library
  • Custom rules for automation
  • API rate limit: 200 requests per minute