Granola Common Errors

Overview

Diagnose and resolve common Granola issues for uninterrupted meeting capture.

Quick Diagnostics

Check Granola Status

# macOS - Check if Granola is running
pgrep -l Granola

# Check audio devices
system_profiler SPAudioDataType | grep "Default Input"

# Check microphone permissions
tccutil list | grep Granola

Common Errors & Solutions

Audio Issues

Error: "No Audio Captured"

Symptoms: Meeting recorded but transcript is empty Causes & Solutions:

| Cause | Solution | |-------|----------| | Wrong audio input | System Preferences > Sound > Input > Select correct device | | Microphone muted | Check physical mute button on device | | Permission denied | Grant microphone access in System Preferences | | Virtual audio conflict | Disable conflicting audio software |

# Reset audio on macOS
sudo killall coreaudiod

Error: "Poor Transcription Quality"

Symptoms: Many errors in transcript Solutions:

Use quality microphone or headset
Reduce background noise
Speak clearly and at moderate pace
Position microphone closer

Calendar Sync Issues

Error: "Meeting Not Detected"

Symptoms: Granola doesn't auto-start for scheduled meeting Solutions:

Check calendar connection:
- Settings > Integrations > Calendar
- Disconnect and reconnect
Verify event visibility:
- Event must be on synced calendar
- You must be an attendee
- Event needs video link
Force sync:
- Click sync button in Granola
- Wait 30 seconds
- Check if meeting appears

Error: "Calendar Authentication Failed"

Symptoms: Can't connect Google/Outlook calendar Solutions:

1. Clear browser cache
2. Log out of Google/Microsoft account
3. Log back in
4. Try connecting Granola again
5. Use private/incognito browser window

Processing Issues

Error: "Notes Not Appearing"

Symptoms: Meeting ended but no notes generated Solutions:

| Timeframe | Action | |-----------|--------| | < 2 min | Wait - processing takes time | | 2-5 min | Check internet connection | | 5-10 min | Restart Granola app | | > 10 min | Contact support |

Error: "Processing Failed"

Symptoms: Error message after meeting Causes:

Audio file corrupted
Meeting too short (< 2 min)
Server issues
Storage full

Solutions:

Check Granola status page
Verify sufficient disk space
Try re-uploading if option available
Contact support with meeting ID

Integration Issues

Error: "Zapier Connection Lost"

Symptoms: Automations not triggering Solutions:

Open Zapier dashboard
Find Granola connection
Click "Reconnect"
Re-authorize access
Test Zap manually

Error: "Slack/Notion Sync Failed"

Symptoms: Notes not appearing in connected apps Solutions:

Check integration status in Settings
Verify target workspace permissions
Re-authenticate if expired
Check target channel/database exists

App Issues

Error: "App Won't Start"

Solutions (macOS):

# Force quit Granola
killall Granola

# Clear preferences (caution: resets settings)
rm -rf ~/Library/Preferences/com.granola.*
rm -rf ~/Library/Application\ Support/Granola

# Reinstall
brew reinstall granola

Solutions (Windows):

1. Task Manager > End Granola process
2. Settings > Apps > Granola > Repair
3. If fails, uninstall and reinstall

Error: "Update Failed"