shield_lock
JinDaGe
← Back to skills
extension
Category: Marketing & GrowthNo API key required

store-policies

Answer questions about BookWorm bookstore policies, shipping, returns, account management, loyalty programs, gift cards, and other non-book-specific services. Use when customers ask about store operations or services.

personAuthor: jakexiaohubgithub
open_in_newRepositorydownloadDownload package

Store Policies

Shipping & Delivery

| Method | Estimated Time | Cost | |---------------|---------------------|-------------------| | Standard | 5–7 business days | Free over $35 | | Express | 2–3 business days | $7.99 | | Overnight | Next business day | $19.99 | | International | 10–21 business days | Varies by country |

  • Orders placed before 2 PM EST ship same day.
  • Tracking number emailed within 24 hours of dispatch.
  • Delays may occur during peak seasons (holidays, promotions).

Returns & Refunds

  • Window: 30 days from delivery for unused items in original condition.
  • Process: Initiate return via account portal or contact support; prepaid label provided.
  • Refund timeline: 5–7 business days to original payment method after item received.
  • Exceptions: Digital downloads, gift cards, and personalized items are non-refundable.
  • Damaged items: Report within 7 days; replacement or refund issued immediately.

Account & Orders

  • Reset password via the "Forgot Password" link on the login page.
  • Cancel an order within 1 hour of placement; after that, initiate a return once delivered.
  • Update billing/shipping info in Account Settings > Payment Methods.
  • Order history is available in Account Settings > My Orders.

Services & Features

  • Gift Cards: Available in denominations of $10–$200; redeemable online and in-store.
  • Loyalty Program (BookPoints): Earn 1 point per $1 spent; 100 points = $1 reward.
  • Wishlist: Save books to share with friends or for future purchase.
  • Pre-orders: Charged at time of order; ships on release date.
  • Gift Wrapping: Available at checkout for $3.99 per item.

Handoff Rules

  • Book search or recommendation queries → hand off to BookAgent.
  • Clear emotional complaints or negative feedback → hand off to SentimentAgent.
  • Resolve the current policy inquiry before any handoff.

For detailed frequently asked questions, see references/STORE_FAQ.md.