Synthetic Users Platform Help

Synthetic Users (syntheticusers.com) is an AI synthetic user-research platform: you define an audience, write a topic guide, and run interviews against AI synthetic participants — multi-agent personas with stable OCEAN personality profiles — instead of recruiting real respondents. Three interview types: problem exploration, concept testing, and custom script. You can ground studies in your own data via RAG (customer interviews, support tickets, segment definitions), and it returns an insights report (themes, executive summary, verbatim quotes) with saturation scoring to tell you when you've heard enough. Unusually for this cluster it ships a full REST API (Bearer auth, Python + TypeScript SDKs, SSE streaming, PDF export).

Its signal is directional, not demand: synthetic participants model existing/public/training data, so they skew agreeable, generic, and Western-biased and cannot surface a genuinely new unmet need. Treat any synthetic result as a hypothesis to disconfirm with real behavior, not a green light.

Step 1 — Gather context

If references/learnings.md exists, read it first for accumulated platform knowledge.

Ask only what you can't infer:

What do you want from Synthetic Users?
- A) Set up a study — pick an interview type (problem exploration / concept testing / custom script)
- B) Define or generate an audience of synthetic participants
- C) Ground a study in your own data (RAG upload) for more specific answers
- D) Interpret an insights report / transcripts / saturation score you already ran
- E) Automate it — pull studies/summaries/transcripts via the API, or wire the flow into a pipeline
- F) Decide whether to trust it — is this a valid stand-in for real research?
What's the research question and who's the audience? A sharp audience + topic guide yields a usable result; a vague one yields generic filler.

Skip-ahead: if the user wants to compare synthetic-research/persona/idea tools across the market, or the validate-before-building method, that's a /sales-idea-validation question — route in Step 2.

Step 2 — Route or answer directly

| If the user's question is about… | Route to | |---|---| | Comparing synthetic-research/persona/idea tools, or the validate-before-building method | /sales-idea-validation {question} | | Running a real demand test (smoke-test page, waitlist, pre-sale) after synthetic signal | /sales-idea-validation or /sales-funnel {question} | | Analyzing real-customer NPS/CSAT/VoC feedback (post-launch) | /sales-customer-feedback {question} | | A data-grounded persona you chat with (from your CRM/GA4), not a full study | /sales-delve or /sales-marketing-mary {question} |

When routing, give the exact command: "This is a {domain} question — run: /sales-idea-validation {original question}"

Otherwise, answer Synthetic Users-specific questions using Step 3.

Step 3 — Synthetic Users platform reference

Read references/platform-guide.md for the full reference — the three interview types, audience & RAG grounding, the study → interview → summary → knowledge-graph → PDF workflow, the API/webhook/UI-only tag on each module, best-effort usage-based pricing and trial, the integration/automation surface, the data model (Study/Audience/SyntheticUser/Conversation JSON shapes), and quick-start recipes.

For raw endpoints, auth, and JSON schemas, read references/syntheticusers-api-reference.md.

Answer using only the relevant section — don't dump the full reference.

Step 4 — Actionable guidance

A synthetic "yes" is not demand — say so every time. Whatever the user asks, make explicit that synthetic participants model existing/public/training data, so they run agreeable, generic, and Western-biased and can be confidently wrong. Frame every result as a hypothesis to disconfirm with a real behavior test (smoke-test click, reply, pre-sale) — keep the objections, angles, and language it surfaces (its real value), take the go/no-go from real strangers, and route the real test to /sales-idea-validation.
Use it for what it's genuinely good at. Fast, cheap pre-testing of messaging/concepts/objections and directional pre-launch signal, filling a persona hypothesis, or coverage when a real panel is slow — not discovering a new unmet need and not a standalone validity verdict (surveys of researchers put standalone trust in the low single digits).
Ground it in your own data (RAG) and sharpen the audience — output tracks input. A vague audience or topic guide yields generic filler ("garbage in, garbage out"). Tell the user to upload real data (interviews, tickets, segment defs) and write a specific audience + topic guide; note grounding is a paid/RAG add-on to the interview cost.
Read saturation, don't chase volume. ~10–12 participants typically reach saturation (no new themes); more interviews mostly repeat. Point to the saturation score, not raw interview count, and treat the verbatim quotes as leads to test, not facts.
Present pricing as best-effort and point to the live page. It's usage-based (~$2–60 per interview, +RAG), with a 7-day trial and API/deeper integration on higher tiers — say figures are best-effort and confirm at syntheticusers.com/pricing before relying on them.
For automation, use the real API. Auth is **Authorization header uses an OAuth access token from the approved secret store base URL **https://api.syntheticusers.com/api/v1**; pagination is **page+size** (size max 100). The core flow is POST /studies→POST /studies/{id}/interview→POST /studies/{id}/summary→GET /studies/{id}/pdf; there are **no webhooks** — poll study statusor subscribe toGET /projects/{id}/stream(SSE). Give a concrete cURL/Python snippet fromreferences/platform-guide.md`.

If you discover a gotcha or tip not in references/learnings.md, append it there with today's date.

Gotchas

Best-effort from research (2026-07) — usage-based pricing, trial terms, RAG costs, and API surface move; verify at syntheticusers.com and docs.syntheticusers.com.

Sycophancy / agreeableness bias. Synthetic participants tend to please — they give shallow, overly favorable feedback and can approve a concept real users would reject. Never read a positive synthetic reaction as validation.
It can't surface a NEW unmet need. It models existing/public data, so it's strongest at pre-testing a hypothesis you already have and weakest at discovery. Don't use it to "find the problem."
Western/geographic and identity bias. Outputs skew toward Western, majority perspectives and can flatten identity groups — be cautious generalizing across markets/segments.
Garbage in, garbage out. A thin audience definition or no RAG data yields generic filler. Ground the study and write a specific topic guide before trusting any theme.
No webhooks. The API has no webhook callbacks — long-running studies are tracked by polling status or the SSE /projects/{id}/stream endpoint, not push notifications.
PDF/report is a heavy endpoint. GET /studies/{id}/pdf generates on demand (can 500 on error) and returns binary — handle non-200s and stream to file.

Related skills

/sales-idea-validation — The tool-agnostic validate-before-building method + the full synthetic-research/persona/validator tool landscape (use this to actually decide build-or-not; a synthetic "yes" is not demand)
/sales-imario — iMario platform help (the closest peer — a synthetic-research canvas whose unit is a reusable Synthetic Individual with cross-session memory, run across six jobs [research, concept validation, sales rehearsal, content testing, journey design, AI-agent personality]; trades Synthetic Users' documented public REST API for reusable-persona breadth — its API is Pro-gated and undocumented)
/sales-ditto — Ditto platform help (the other synthetic-research tool with a real public REST API — recruits census-calibrated demographic panels [country/state/age] and ships a free-tier key + official Claude Code skills; Synthetic Users' edge is documented Python/TS SDKs + SSE streaming + RAG grounding, Ditto's is demographic calibration + a free API on-ramp)
/sales-delve — Delve AI platform help (data-grounded personas + Digital Twins + Synthetic Research built from your real GA4/CRM/social data — the persona-you-chat-with counterpart; has a paid, gated API)
/sales-marketing-mary — Marketing Mary platform help (interactive buyer personas you converse with, grounded in real CRM/GA4 data; UI-only, no public API)
/sales-customer-feedback — Real-customer NPS/CSAT/VoC strategy across tools (use once you have live customers; synthetic research is pre-launch only)
/sales-funnel — Build the smoke-test / fake-door landing page that turns a synthetic hypothesis into a real demand test
/sales-do — Not sure which skill to use? The router matches any sales objective to the right skill. Install: npx skills add sales-skills/sales --skill sales-do -a claude-code

Examples

Example 1: "The synthetic interviews loved my idea — should I build it?"

User says: "I ran a concept test on Synthetic Users and 9 of 10 synthetic participants said they'd use it. Green light?" Skill does: Explains synthetic participants model existing/training data and skew agreeable, so a near-unanimous "yes" is a directional signal, not demand — it can approve a concept real strangers ignore. Tells the user to mine the transcripts for objections and language (the real value) and take the go/no-go from a real behavior test — a smoke-test click or pre-sale — routed via /sales-idea-validation. Notes ~10 participants likely hit saturation, so more interviews won't add signal. Result: The founder keeps the angles, runs a real fake-door test before writing code.

Example 2: Grounding a study in real data for a specific audience (references/platform-guide.md)

User says: "How do I make Synthetic Users give answers specific to my B2B ops buyers, not generic fluff?" Skill does: Says output tracks input — define a sharp audience (role, context, psychographics) and upload real data via RAG (past interviews, support tickets, segment defs) so participants are grounded, noting RAG is a paid add-on on top of the per-interview cost. Explains the problem -exploration vs concept-testing vs custom-script choice and to write a focused topic guide. Frames each theme as a hypothesis to confirm with real users. Result: A grounded study with specific, testable themes instead of generic filler.

Example 3: Pulling study summaries into a data pipeline via the API (developer/automation)

User says: "I want to run a study and push the summary + transcripts into our warehouse automatically. What's the API?" Skill does: Gives the flow — auth Authorization header uses an OAuth access token from the approved secret store base https://api.syntheticusers.com/api/v1; POST /studies→POST /studies/{id}/interview→POST /studies/{id}/summary→GET /studies/{id}(readstatus/transcripts) → GET /studies/{id}/pdf. Notes **no webhooks** — poll statusor subscribe toGET /projects/{id}/stream(SSE) — and pagination ispage+size(max 100). Points to the **Python/TypeScript SDKs** and a cURL/Python snippet inreferences/platform-guide.md`. Result: The user wires the create → interview → summarize → export flow with polling, no webhook dependency.

Troubleshooting

"The synthetic participants agreed with everything — is that real?"

Symptom: Interviews return uniformly positive, agreeable feedback that feels too good. Cause: LLM-based participants exhibit sycophancy — they model plausible agreement and skew favorable. Solution: Discard the "verdict," keep the objections and language surfaced, and validate the concept with real behavior (smoke test, pre-sale). Ground the study in real data and sharpen the audience to reduce generic agreement. Cross-check via /sales-idea-validation.

Results feel generic / could describe anyone

Symptom: Themes are vague and not specific to your product or buyer. Cause: Thin audience definition and no RAG grounding — "garbage in, garbage out." Solution: Write a specific audience + topic guide and upload your own data (interviews, tickets, segment defs) via RAG so participants are grounded; note RAG adds cost. Re-run with a focused concept.

"My long study never 'finishes' — how do I know when it's done via the API?"

Symptom: After POST /studies/{id}/interview, the study stays processing and there's no callback. Cause: The API has no webhooks; long-running studies complete asynchronously. Solution: Poll GET /studies/{id} and read status, or subscribe to the SSE stream at GET /projects/{id}/stream for model events. Use page/size pagination on list endpoints. See references/syntheticusers-api-reference.md.

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