Salesforce Natural Language Query

Execute natural language queries against Salesforce and display results as formatted tables.

Supported Objects

• Account: Companies and organizations
• Opportunity: Sales deals and opportunities
• Contact: Individual people
• Lead: Potential customers
• Case: Customer support cases

How to Use This Skill

Step 1: Get Bearer Token (First Query Only)

On the first query in a session, ask the user for:

1. Instance URL: Their Salesforce instance (e.g., https://yourorg.my.salesforce.com)
2. Bearer Token: A valid bearer token or session ID

How to Obtain a Bearer Token:

Option A: Session ID (Recommended - Quick & Simple)

1. Log into Salesforce
2. Open Developer Console (Setup → Developer Console)
3. Execute Anonymous → Enter: System.debug(UserInfo.getSessionId());
4. Click Execute
5. Check Logs → Copy the session ID
6. Note: Session expires after 2 hours of inactivity

Option B: OAuth Token (Via External OAuth Flow)

• If you have an existing OAuth setup, use the access token
• Obtain via your own Connected App or external OAuth provider
• This skill does NOT manage OAuth flows - tokens must be pre-obtained

Token Validation (Optional):

python scripts/validate_token.py <instance_url> <bearer_token>

• Verifies token is valid
• Shows API usage limits
• Returns success/error

Token Format: Scripts accept tokens in any format:

• Bearer xxx
• OAuth xxx
• xxx (plain token - will be prefixed with 'Bearer ' automatically)

Remember these credentials for the entire chat session. Don't ask again unless they fail.

Step 2: Understand the Query

Analyze the natural language query to:

• Identify which Salesforce object(s) are needed
• Determine filters, conditions, or relationships
• Identify if clarification is needed (ambiguous terms, missing context)

If ambiguous: Use AskUserQuestion to clarify before proceeding.

Step 3: Fetch Object Schema

Use the describe.py script to fetch field metadata for needed objects.

Command:

python scripts/describe.py "<instance_url>" "<bearer_token>" "<ObjectName>"

Intelligent field selection: Only fetch schemas if you need to verify field names or understand relationships. For simple queries with common fields, you can skip this step.

Common fields by object:

• Account: Id, Name, Type, Industry, Phone, Website, BillingCity, BillingState, Owner.Name
• Opportunity: Id, Name, StageName, Amount, CloseDate, Probability, Account.Name, Owner.Name
• Contact: Id, Name, Email, Phone, Title, Account.Name, Department, Owner.Name
• Lead: Id, Name, Email, Status, Company, Phone, Industry, Owner.Name
• Case: Id, CaseNumber, Subject, Status, Priority, Origin, Account.Name, Contact.Name, Owner.Name

Step 4: Generate SOQL Query

Translate the natural language query into SOQL using the schema information.

SOQL Best Practices:

• Always include Id in SELECT
• For related objects, use dot notation: Account.Name, Owner.Name
• Use proper WHERE clause syntax
• Date literals: TODAY, THIS_WEEK, THIS_MONTH, THIS_QUARTER, THIS_YEAR
• Comparison operators: =, !=, >, <, >=, <=, LIKE, IN
• Logical operators: AND, OR, NOT
• String values must be in single quotes: 'United Oil & Gas'
• For partial matches use LIKE: Name LIKE '%Oil%'

Common SOQL Patterns:

Find by name:

SELECT Id, Name, Industry FROM Account WHERE Name LIKE '%Oil%'

Find with related object:

SELECT Id, Name, StageName, Amount, Account.Name
FROM Opportunity
WHERE Account.Name LIKE '%United Oil%'

Date-based queries:

SELECT Id, Name, CloseDate FROM Opportunity
WHERE CloseDate = THIS_QUARTER

Multiple conditions:

SELECT Id, Name, Amount FROM Opportunity
WHERE Amount > 100000 AND StageName = 'Negotiation'

Order and limit:

SELECT Id, Name, Amount FROM Opportunity
ORDER BY Amount DESC
LIMIT 10

Step 5: Validate SOQL Syntax

Before executing, perform basic syntax validation:

• Check for balanced parentheses
• Verify SELECT, FROM are present
• Ensure field names look valid
• Check that string values are quoted

If validation fails: Fix the SOQL or ask for clarification.

Step 6: Display SOQL to User

Show the generated SOQL to the user for transparency:

Generated SOQL:
SELECT Id, Name, StageName, Amount, CloseDate, Account.Name
FROM Opportunity
WHERE Account.Name LIKE '%United Oil & Gas%'
ORDER BY CloseDate DESC

Step 7: Execute Query

Run the query using query.py script.

Command:

python scripts/query.py "<instance_url>" "<bearer_token>" "<SOQL_QUERY>"

Important: Make sure to properly escape the SOQL query string in the command line.

Step 8: Format and Display Results

Parse the JSON response and format as a markdown table.

For successful queries:

• Show total count: Found X records:
• Create markdown table with relevant columns
• Always include Id, Name (if available), and URL
• The URL column should be formulated as: instance_url + "/" + Id
• Include other fields from the SELECT clause
• Format numbers, dates appropriately
• Truncate long text fields if needed

Example output:

Found 3 opportunities:

| Id | Name | URL | Stage | Amount | Close Date | Account |
|---|---|---|---|---|---|---|
| 006xx01 | Platform Modernization | https://yourorg.my.salesforce.com/006xx01 | Prospecting | $250,000 | 2024-06-30 | United Oil & Gas |
| 006xx02 | Equipment Upgrade | https://yourorg.my.salesforce.com/006xx02 | Negotiation | $500,000 | 2024-08-15 | United Oil & Gas |
| 006xx03 | Safety System | https://yourorg.my.salesforce.com/006xx03 | Closed Won | $150,000 | 2024-03-01 | United Oil & Gas |

For empty results:

No records found matching your query.

For errors:

• Explain what went wrong
• Show the error message from Salesforce
• Suggest corrections if applicable

Error Handling

Authentication Errors (401)

• Session ID expired or invalid
• Ask user for new credentials

SOQL Syntax Errors

• Show the error message
• Explain what's wrong
• Suggest corrected SOQL

Field Not Found Errors

• The field doesn't exist on the object
• Fetch schema to verify available fields
• Regenerate SOQL with correct fields

No Results

• Query is valid but returned no records
• Simply state "No records found"
• Don't auto-retry unless user asks

Advanced Query Patterns

Querying Related Records

-- Opportunities with Account details
SELECT Id, Name, Amount, Account.Name, Account.Industry
FROM Opportunity

-- Contacts with Account details
SELECT Id, Name, Email, Account.Name, Account.Type
FROM Contact

Aggregations (if needed)

-- Count opportunities by stage
SELECT StageName, COUNT(Id)
FROM Opportunity
GROUP BY StageName

-- Sum of amounts
SELECT SUM(Amount)
FROM Opportunity
WHERE StageName = 'Closed Won'

Subqueries

-- Opportunities for specific accounts
SELECT Id, Name, Amount
FROM Opportunity
WHERE AccountId IN (
  SELECT Id FROM Account WHERE Industry = 'Technology'
)

Example Interactions

Example 1: Simple Query

User: /salesforce-query show me all accounts in California

Claude: [If first query, asks for credentials]
Claude: Generated SOQL:
SELECT Id, Name, Type, Industry, Phone, BillingCity, BillingState
FROM Account
WHERE BillingState = 'CA'

Claude: [Executes and shows table]

Example 2: Complex Query with Relationships

User: /salesforce-query show high-value opportunities closing this quarter

Claude: Generated SOQL:
SELECT Id, Name, StageName, Amount, CloseDate, Account.Name, Owner.Name
FROM Opportunity
WHERE Amount > 100000
AND CloseDate = THIS_QUARTER
ORDER BY Amount DESC

Claude: [Executes and shows table]

Example 3: Ambiguous Query

User: /salesforce-query find John

Claude: I need clarification:
- Are you looking for a Contact, Lead, or Account named John?
- Should I search in the name field, or also email?
- Do you want exact match or partial match?

Tips for Accurate Results

1. Be specific: "Show opportunities for United Oil & Gas" is better than "show opportunities"
2. Use proper object names: "accounts" not "companies", "opportunities" not "deals"
3. Specify timeframes: "this month", "this quarter", "last year"
4. Include sorting/limits: "top 10 by amount", "most recent cases"
5. Clarify relationships: "contacts from California accounts" vs "California contacts"

Limitations

• Query timeout: 2 minutes maximum
• Result limit: 2000 records maximum (pagination handled automatically)
• Objects: Limited to Account, Opportunity, Contact, Lead, Case
• Custom fields: Supported but must exist in your org
• SOSL: Not supported (only SOQL)

Troubleshooting

Script not found errors: Ensure Python scripts exist at:

• scripts/describe.py
• scripts/query.py

Module not found errors: Install dependencies:

pip install requests

Permission errors: Ensure user's profile has read access to the queried objects

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Ready to query Salesforce! Provide your natural language query and I'll handle the rest.